Shipping & Return Policies
Surface Protective Solutions Shipping and Returns Policy
At Surface Protective Solutions, we strive to provide the best service possible to each customer with every order that we receive. However, we’re only human, and with shipping, both domestically and internationally, there can be some anomalies at times. We’ve created this shipping and returns policy to be transparent about how we operate and what you can expect.
We are fully committed to ensuring that you receive your product in one piece and on time. If you need to have any of our products shipped to you outside of the shipping options available at our order checkout, or if there is an emergency, please contact us at firstname.lastname@example.org and we will do our best to help you out.
We accept orders online 24 hours a day, 7 days a week. When an order is placed through www.surfaceprotectivesolutions.com it will then be processed (pending credit card approval) and shipped out from our distribution center in Canada or the United States. If an order is placed on a holiday or weekend, it will be processed on the next business day. Orders placed after 4 pm Central Time will be processed the next business day.
Surface Protective Solutions (SPS) will not be responsible for any import duties and taxes (including VAT). It is the purchaser’s responsibility to pay these charges once they receive their shipment.
All Sales are final. Contact us by email at email@example.com if you are truly not satisfied and we will help you find a resolution.
If there is a damaged Surface Protective Solutions product, we will remedy the issue by shipping a replacement product upon proof of the damage.
Implied Warranties & Limitation of liability
Surface Protective Solutions does not offer a warranty on the product of any kind including implied warranties, conditions of sale, fitness for use, or for any other particular purpose.
There are many variables with installing coatings or our other products that are out of our control. Product issues may arise due to suboptimal or deficient:
* Environmental conditions at the time the coating or our other products are applied
* Condition of the vehicle surface prior to application of our products
* Preparation work required before application of our products to the vehicle.
Surface Protective Solutions will not be held liable for any indirect, unique, incidental, or consequential damages that occur to a vehicle that is related to the installation of the coating and the use of our product lineup.